If you have any complaints or issues regarding your Lufthansa flights or you are unhappy with any of its services, there are multiple ways to make your voice heard. Lufthansa’s main motive is to provide the best services to its customers. Lufthansa takes customer complaints very seriously, so the airline offers various ways to complain regarding any bad experience.
In case you are wondering, “How do I complain to Lufthansa?” delve into this blog to learn about the various ways to connect and complain to Lufthansa.
How do I complain to Lufthansa?
Lufthansa Airlines offers various ways to complain to Lufthansa. To know the steps to complain, follow the guidelines below:
Complain to Lufthansa via call
The easiest and most convenient method of complaining to Lufthansa is via call. To complain to the Lufthansa representative, you can dial 1-844-402-8093. Within a few minutes, a Lufthansa customer executive will connect to you, but before that, you need to choose the correct IVR instruction. However, take a look at the IVR instructions for your convenience:
- Firstly, To select your preferred language, select 0
- To book your flight, select 2
- Press 4 to cancel your flight
- Press 6 to speak to the Lufthansa customer executive.
- For other options, press 9
- Lastly, to repeat press *
Complain to Lufthansa via form
Lufthansa always tries its best to provide its passengers with the best service, starting from reservations toll and completing the journey. If you are not satisfied with the services of Lufthansa, such as special assistance, food or drinks, etc., In such cases, you can easily complain to Lufthansa via their Lufthansa form. To know the progress, read the steps:
- Firstly, visit the official website of Lufthansa.
- Click on the complains/suggestion option under the “Help” section.
- Once you are there, you will find a form to write your complain to Lufthansa.
- Enter all the necessary details and mention your issue.
- Submit the form
- A Lufthansa airline executive will contact you to solve your concern.
Make a complain to Lufthansa via email.
Lufthansa offers multiple methods to file a complain about your dissatisfaction. To file a complain with Lufthansa via email, you can draft your concern with other necessary details and send it to Customer.relations@lufthansa.in. Once the Lufthansa executive receives your complain, they will contact you soon through the provided phone number or mail. However, you might also get compensation, travel credits, vouchers, etc., to solve your query.
Can you file a complain through social media handles?
Yes, You can easily file a complaint with Lufthansa via their social media handles. To do so, you can do it via various social media platforms such as:
- Facebook- https://www.facebook.com/Lufthansa/
- Twitter-https://twitter.com/lufthansa?
- Instagram-https://www.instagram.com/lufthansa/?hl=es
When Lufthansa receives your complain, a representative will contact you to resolve your grievances and provide you with the best solutions.
Conclusion
If you are facing issues or complaints related to your travel experience or any service with Lufthansa, calling their customer service number provides a direct and efficient way to seek assistance and resolution from a Lufthansa representative. Following the steps outlined above in the blog and maintaining a polite and patient demeanor can increase the likelihood of a satisfactory outcome to your complain. Remember, Lufthansa values its passengers’ feedback/complaints and is committed to addressing concerns to ensure a positive and smooth travel experience.
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Faqs
You have the right to compensation if your arrival at the destination airport is delayed by more than three hours and cannot be attributed to extraordinary circumstances that could not have been avoided by taking all reasonable measures; such circumstances include, for example, poor weather conditions.
If you wish to refund your ticket, you can cancel your trip and request a refund under “Flight details” in “My bookings.” If you are unable to do so, you can also use the form below to request a refund. In this case, your request will be processed manually at our service centers.
It would be helpful if you could put your complain in writing. If you don’t feel comfortable doing that, ask a friend, carer, family member, or an organization like Citizens Advice to help you. Write ‘complain’ at the top of your letter or email so there can be no doubt.
Lufthansa processes claims quickly and pays out compensation when it is due. It takes an average of 8 weeks for Lufthansa to process your reimbursement (55 days).
Before contacting a Lufthansa executive, we recommend sending an email to customer.relations@lufthansa.com. You will then receive a reference number or feedback ID. Once you have received this reference number, you can refer to it in your correspondence with an executive if the matter is unresolved.