Lufthansa Airlines Cancellation Policy & Refund Rules

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Lufthansa Cancellation Policy

Did some urgent work clash with your pre-planned trip? Are you worried that you will lose the money that you spent on the ticket? Don’t worry because Lufthansa Cancellation Policy is here to help you.

The points given in the following section will provide a brief overview of how the Lufthansa flight cancellation policy works. Additionally, you will also find all the information you need to claim a refund from Lufthansa.

Lufthansa Airlines Cancellation Policy: Key Points

Lufthansa Airline understands that sometimes people get stuck and have no other option than to cancel their flight. Therefore, to ensure people don’t lose the money they spend on tickets, Lufthansa provides customers with an easy refund policy as well. Read the points given below to understand how the cancellation policy works.

  • If Lufthansa cancels the flight, then the airline shall provide a full refund to the passenger.
  • If you have a refundable ticket, then you will receive a full refund upon cancellation.
  • Customers canceling their tickets due to a sudden death in the family shall receive a full refund.
  • However, the customer must provide valid proof, such as a death certificate, to the airline.
  • If Lufthansa denies boarding to you despite a confirmed ticket, you shall receive a full refund.
  • Any Lufthansa flight that is delayed for more than five hours will result in a full refund to the customer.
  • Customers can cancel their tickets via the official Lufthansa website or by calling customer service.
  • The airline will deduct the charge of the passenger with some cancellation fee as per the Lufthansa cancellation policy.
  • The cancellation fee may range somewhere between 200 and 250 USD.
  • In case of a no-show, only customers with Flex fares are eligible to cancel their ticket and receive a refund.
  • Passenger abiding by the 24-hour policy by Lufthansa are eligible for a full refund, irrespective of their fare type.

Now that you know about the Lufthansa cancellation policy, let’s understand how the refund policy works. In the section later, you will find information on how to cancel Lufthansa tickets through various procedures.

Lufthansa 24-Hour Cancellation Policy

The 24-hour cancellation policy by Lufthansa states that customers can cancel their tickets free of cost within 24 hours of booking the ticket. By doing so, the customers will be eligible for a full refund for the ticket they booked. However, there are some points that customers must keep in mind regarding the Lufthansa cancellation policy within 24 hours.

  • To be eligible for a full refund, customers must cancel the flight ticket within 24 hours of purchasing the ticket.
  • Additionally, the departure date of the flight must be at least seven days apart from the date of booking.
  • The booked flight must originate from either Canada or the United States of America.
  • There is no cancellation fee if the customer cancels their ticket within 24 hours.
  • Lastly, the 24-hour cancellation policy is not applicable to group and award bookings.

How to cancel a Lufthansa flight?

There are a number of reasons why people sometimes have to cancel their tickets. Whether it’s an urgent business meeting or a sudden family necessity. Therefore, Lufthansa offers customers various methods to cancel their booked tickets within a few easy steps. In the following section, you will find detailed step-by-step instructions for all the cancellation methods. Select whichever seems most convenient to you, and follow the simple and general steps.

Via Official Website

The online method of cancellation is quick and hassle-free. All you need is a laptop or desktop and a good internet connection. Follow the steps given below to cancel your Lufthansa ticket.

  • Firstly, visit the official website of Lufthansa Airlines on your preferred web browser.
  • Secondly, click on ‘My Bookings’ in the menu above.
  • Thirdly, enter your username and password to access your Lufthansa bookings.
  • From the list of trips, select the flight that you wish to cancel.
  • Click on ‘Cancel Flight,’ and then follow the on-screen prompts.
  • Lastly, you will receive a cancellation confirmation on your registered email address.
  • Finally, once your ticket is canceled, you will receive your refund within 7-21 working days.

Via Phone Number

The offline method is often referred to as the traditional method under Lufthansa Cancellation Policy. This procedure is convenient for passengers who do not have access to a laptop or the internet. Read the steps given below to cancel your Lufthansa ticket via customer service.

  • Dial the official customer service phone number of Lufthansa Airlines: 1 (800) 645-3880 or 1-844-402-8093.
  • Listen to the IVR instructions carefully, and press the number assigned for cancellation.
  • Once a Lufthansa agent answers your call, explain to them that you want to cancel your ticket.
  • Please provide your existing ticket details to the executive and the reason for cancellation.
  • The customer service official will then share the details of your refund amount.
  • If you agree with the terms, ask the agent to confirm cancellation.
  • You will receive a cancellation confirmation on your email address in a few minutes.
  • Lastly, the airline will transfer the refundable amount to the original payment method.


Life often hits people with some events that are not avoidable. However, this does not necessarily mean that you must lose your hard-earned money. Lufthansa Cancellation Policy provides customers with easy procedures to cancel their booked tickets and even receive a refund if they are eligible for it. To know more, talk to a live person at Lufthansa by calling their customer service phone number 1 (800) 645-3880 or 1-844-402-8093.

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Frequently Asked Questions


The Lufthansa Cancellation Policy states that any customer who wishes to cancel their ticket must pay the cancellation charges. However, if you hold a refundable ticket, you may be eligible for a full refund.

The 24-hour Cancellation Policy by Lufthansa states the terms for a full refund. If a customer cancels their ticket within 24 hours of purchasing it, then they are eligible for a full refund. However, the scheduled departure date must be at least seven days away from the date of purchasing the ticket.

The airline offers customers both online and offline methods of canceling tickets. To cancel tickets online, visit the official website of Lufthansa Airlines and access’ My Bookings.’ On the other hand, to cancel the ticket offline, call the customer service expert at 1 (800) 645-3880 or 1-844-402-8093.

Lufthansa Airline makes a few exceptions if the reason for cancelation is extraordinary. For example, in case of cancellation due to the sudden death of a family member or co-passenger or illness that prohibits the passenger from traveling. However, you must provide valid documented proof to the airline to receive a full refund.