Lufthansa Airlines Missed Flight Policy

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Lufthansa Airlines Missed Flight

Lufthansa Airlines Missed Flight: What to do?

Did you get stuck in traffic and miss your Lufthansa flight? Or did the airline delay your flight? Either way, you don’t have to worry anymore. Lufthansa Airlines Missed Flight policy helps all customers let go of their panic and provides a solution for such unfortunate events.

In this article, you will get information on all the aspects of missing your Lufthansa flight. So, sit back and relax because Lufthansa has you covered. First, let’s begin by understanding Lufthansa Airlines Missed Flight Policy.

Lufthansa Airlines Missed Flight: An Overview

Every airline has different policies and different rules. Therefore, it is essential to understand a brief about the policy you are about to use. Below are points that you must keep in mind if you have or might miss your Lufthansa flight.

  • If you have a reservation with Lufthansa Airlines, and the airline delays the flight, then you have the right to claim compensation.
  • Remember, Lufthansa is a German airline, which means EC261 will take care of your compensation.
  • If you think you might miss your flight, then informing the airline in advance is a good option.
  • This is because if you inform the airline in advance, then the airline may accommodate you on the subsequent flight.
  • Additionally, you may rebook or cancel and claim a refund for your booked flight, depending on your fare type.
  • In case of subsequent flight options, the airline will share the new boarding pass on your mobile.
  • However, this condition applies only if you have a boarding pass for your next connecting flight.
  • Lastly, if you do not inform the airline in advance and you miss your flight, you will be considered a ‘No-Show.’
  • In the No-Show category, no subsequent flight or refund is provided to the passenger.

What is Lufthansa Airlines Delay Policy?

The delay policy by Lufthansa Airlines states the rules and regulations of what the customers can do if their flight gets delayed. Read the points given below to understand how the delay policy works.

  • According to EC261, a flight is considered late if it is late by:
  • A minimum of four hours, in case of 3,500km or more than that.
  • There should be at least a 3-hour delay if the flight is between 1,500 and 3,500km.
  • A minimum of two hours is required in case of 1,500km.
  • If the flight is delayed significantly, a passenger has the right to receive care from the airline.
  • This includes food, phone calls, transportation costs, and accommodation if required.
  • If your scheduled Lufthansa flight is delayed for more than five hours, then you have the right to receive a full refund within seven days.
  • Lufthansa’s Missed Flight policy states that every passenger has the right to claim compensation and refund from the airline if their flight is delayed for more than three hours.
  • There are a number of reasons why the airline may have to cancel the flight or delay it. Therefore, the compensation policy may vary.
  • Sometimes, the flight is delayed because of reasons out of Lufthansa’s control, such as poor weather, air strikes, government orders, and more.
  • In such cases, the airline is not liable to pay any compensation to the passenger. However, a refund is always an option in such cases.
  • On the other hand, if the airline delays a flight due to a fault of their own, then they are liable to pay compensation to the customers as stated in EC261.

Compensation for a delayed Lufthansa flight

 Distance Compensation
flights less than 1,500 km £220
flights between 1,500 and 3,500 km £350
flights of over 1,500 kilometers (within the EU) £350
flights of over 3,500 kilometers (outside of the EU) £520

How do you rebook in case of a Lufthansa Missed Flight?

If you missed your Lufthansa flight due to traffic or an urgent meeting, you have the option to rebook a flight. Lufthansa provides customers with methods to rebook their flights. You may choose whichever is the most convenient for you. The methods are given below with detail step-by-step instructions, so read on and choose one.

Rebook Lufthansa Flight: Phone Number Method

The most convenient and hassle-free method of rebooking your Lufthansa flight is by calling the official Lufthansa Customer Service phone number. 1 (800) 645-3880 or +1-844-402-8093 is the number that customers can call anytime and from anywhere. Below are the steps to rebook your flight using the phone number method.

  • Firstly, dial the official Lufthansa Airlines Customer Service phone number 1 (800) 645-3880 or +1-844-402-8093.
  • Secondly, listen to the playing IVR instructions and select the flight booking option.
  • Now, wait patiently till the Lufthansa representative receives your call.
  • Thirdly, explain to the representative why you are calling and allow them some time.
  • Please provide your existing booking details and the new itinerary.
  • The agent will then share the available flights with you, and you may choose which one best suits your itinerary and budget.
  • Please share all the necessary details required for the booking, and then move towards confirming the booking.
  • Finally, make the payment, if any, and pay the Lufthansa Airlines missed flight Fees.
  • Lastly, you will receive your rebooking details on your Lufthansa registered email address or phone number.
  • Use the e-ticket to avail your boarding pass before the scheduled flight departure.

Rebook Lufthansa Flight: Online Method

The online method of rebooking flights with Lufthansa is simple and general. Customers can do so by being anywhere in the world, as all they need is a laptop and a stable internet connection. Find the detailed steps below to know the procedure.

  • Visit the official website of Lufthansa Airlines on your preferred web browser.
  • Click on ‘My Bookings,’ which is available on Lufthansa’s main web page.
  • Enter your First Name, Booking Confirmation Number, and Last Name to access your account.
  • Click on ‘Find Bookings’.
  • Select the reservation that you wish to book from the options displayed on the screen.
  • Now, add all this necessary information and proceed towards payment.
  • Select your preferred method of payment, and pay the amount.
  • You will receive your new itinerary at your email address or phone number some time.

Rebook Lufthansa Flight: At the Airport

If the phone number method is not working for you, then you may simply choose the offline method of visiting the airport. This is the best option for those who reside near the airport. Once you reach the airport, ask any executive to guide you to Lufthansa Airline’s desk. Upon meeting a Lufthansa executive, explain your query to them, and then provide all the necessary details of your existing booking and the itinerary you wish to book. Then, from the options provided by the agent, choose a flight that best suits your requirements. Lastly, select a payment method and make the payment for your rebooking. You will receive your new itinerary at your email address in no time.

No Show Policy: Lufthansa Airlines

No matter which airline you’re traveling with, it is very important to reach the airport at the right time. If you do not reach the airport in time and happen to miss your flight because of it, then you will be consider a ‘No-Show.’ Irrespective of whose fault it is, the first step is always to inform the Lufthansa Customer Service executive that you are late.

The No Show Policy by Lufthansa states that if you do not inform the airline about your delay, then the airline holds the right to forfeit the entire amount. In this case, you are not entitled to any refund or a rebooking option with Lufthansa.


There are a lot of unfortunate events that make us miss our flights. While missing a flight is a very stressful situation, Lufthansa Airlines does not make it that worrisome. Thanks to Lufthansa Airlines Missed Flight Policy, customers can now easily save their hard-earned money. If you wish to know more about the policy, please get in touch with a human at Lufthansa. To talk to a live person at Lufthansa Airlines Customer Service, call 1 (800) 645-3880 or +1-844-402-8093.

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If you missed your flight due to Lufthansa Airline’s fault, then you may contact customer service and claim a refund. Additionally, you can also visit the official website and log in to your account. Once you have selected your booking, click on the refund option and fill out the refund form available on the website.

If you had to miss your flight because the weather conditions weren’t suitable for flying, then you don’t need to panic. In such cases, the airline operator from Lufthansa will rebook a flight for you, as per the availability.

If any passenger misses their flight due to a fault of their own, then the airline is not liable to provide any refund. However, if the passenger informs the airline well in advance, then they may book you a subsequent flight as per availability.