How do I ask for Lufthansa’s Special Assistance?
Ever found yourself hesitating to ask for Lufthansa special assistance while traveling? Navigating the process may be difficult due to uncertainty or simply needing to know where to begin. But don’t be afraid!
This blog will reveal the secret of seeking special help from Lufthansa, one of the world’s premier airlines. From negotiating the complexities of customer service to ensuring a smooth travel experience, you get it. So, if you’ve ever wondered how to make your Lufthansa flight easier and more comfortable, let’s explore the dynamics of various services offered under Lufthansa’s Special Assistance.
Does Lufthansa have Special Assistance?
Lufthansa, one of the world’s premier airlines, offers customers first-rate Lufthansa special assistance service for disabled passengers. Lufthansa also serves the best in-flight services to people with certain requirements or impairments who experience difficulty in airports and boarding flights.
What Assistance does Lufthansa Airlines offer?
Lufthansa Special Assistance offers services for people with certain physical assistance requirements or limitations. Therefore, the Airline pledged to provide their customers who require special assistance with seamless travel experiences, including pre-boarding assistance, in-flight support, and arrival services.
Services provided under Lufthansa special assistance are as follows:
Wheelchair Assistance
If you need wheelchair assistance while traveling for functional mobility, you can fully trust Lufthansa’s special assistance services. Lufthansa offers wheelchair assistance for passengers who struggle to walk long distances or navigate airports. However, for the Lufthansa wheelchair assistance, you need to present supportive documents. Well-trained members are present in the airport to assist the passengers while boarding, disembarking, and navigating the terminals.
Mobility Assistance
The airline provides a wide range of special assistance services to meet the requirements and provide special aid to travelers. Under mobility assistance, the airline will assist you using elevators, airport ramps, or public transport. During the flight, you will get all the necessary Assistance, such as meals or Assistance with the restroom, for a smooth and comfortable journey.
Medical Assistance
During the flight, you can fully rely on Lufthansa for Medical Assistance. However, from prescription fulfillment to medical equipment delivery, Lufthansa ensures that Medicare provides cation. You must contact the Airline for the required medical attention to make your travel secure and pleasant.
Book Lufthansa medical assistance service to receive medical attention from expert medical professionals. If necessary, the Airline may also charge for medical aids such as portable oxygen and other medical equipment.
Animals service Assistance
Lufthansa offers its passengers animal service on Lufthansa-operated aircraft. However, the animal owner must request the Airline carry their canine friends. Lufthansa charges passengers a special assistance fee depending on the animal’s health. To provide stress-free, the airline will take care of your canine traveling companion, including everything from pet carriers to the necessary paperwork. You must request the Animal service assistance within the allotted time frame.
Infants, Motherland senior citizens’ Assistance
Lufthansa’s special Assistance also offers priority to pregnant women and their families. Lufthansa goes above and beyond to ensure that journeys are as comfortable as extra legroom, bassinets, priority boarding, and other amenities. Apart from assisting, the airline also organizes luggage and athletic equipment.
Lufthansa also carefully delivers prescription medicines, skis, and other necessary equipment to their destinations. With Lufthansa, you may take benefit of all the extended serenity and enjoy a stress-free journey.
Visual and Hearing Assistance
Lufthansa also offers specialized services for travelers with hearing or visual impairments. They assist in addition to pre-boarding Assistance, video safety, and communication depending on passengers’ difficulty. The airlines offer their visually and hearing impaired passengers in-flight announcements in sign language in Braille menus and tactical or mechanical signals from an expert and experienced crew.
Cognitive Impairment Assistance
Lufthansa provides a well-trained crew to travelers with cognitive disability to ensure they have a safe and enjoyable journey. The trained crew members also provide individualized instruction so the passengers can feel cared for and encouraged during their journey. To seek Cognitive impairment assistance, you must present the relevant documents to the Airline while booking the service.
How Do You Make a Lufthansa Special Assistance Request?
If you want to request Lufthansa special assistance service, you can do it in various ways as follows:
At the time of booking
While booking your tickets, you can also request the special assistance service. Select the special assistance service according to your needs and provide the necessary details. Make sure to provide valid documents while providing special Assistance.
Online booking
Follow the mentioned below steps to request for Assistance:
- Go to the official Lufthansa website.
- Head to the “My bookings” section and select the “manage booking” option.
- Fill in the necessary details required to open the account.
- Then select the required special Assistance as per your needs.
- A form will appear on the screen.
- Fill out the form with all the necessary details and attach the valid documents.
- Submit the form, and the Airline will verify the documents.
Customer care service
If you have already made your reservation or need to modify your special assistance request, you can contact the Lufthansa customer service department by email or phone. Provide your booking reference number and explain your needs in detail. You can contact the Lufthansa customer care department at 1800-102-5838 or email customer.relations@lufthansa.com.
What documents are required to request Lufthansa’s special assistance service?
The passengers must present valid documents to the Lufthansa airport for the special assistance service.
Following are some of the documents often needed for a comfortable and stress-free journey:
Medical certificate: A medical certificate is necessary for passengers traveling with health issues or diseases. The certificate must contain all the information about the disease, medicine name, treatment, or any particular needs.
Prescription: Passengers traveling with mobility assistance such as a walker or wheelchair must have the doctor’s prescription demonstrating the required equipment.
Certificates: Passengers opting for animal service assistance must provide their pets’ vaccination, health, and training certificatesfor.
Travel documents: The passengers must carry all valid documents such as passport, visa, ID card, etc.
Note: Report to the Lufthansa special assistance desk or check in at the counter at least 60 minutes before departure. However, this also applies even if you have already checked in online. Additionally, Lufthansa guarantees assistance service to those who have made a booking at least 48 hours before flight departure.
How to book a flight with wheelchair assistance?
You can request for Lufthansa special assistance while booking your ticket:
- Visit the official website and log in using the details.
- Search for your desired flight according to your destination, journey date, etc.
- During the ticket confirmation and seat selection process, look for the option to add additional services.
- Click on the special services section and choose the wheelchair option before completing your booking.
- Lastly, enter the necessary details and make the payment.
However, you can follow the same steps to book special Assistance via the Lufthansa mobile app or request the service after booking. In case of any difficulties, you can also get Assistance from Lufthansa customer service via live chat, email, or phone.
How do I email Lufthansa special assistance?
By emailing the Airline’s customer executive, you can request special Assistance. While emailing, ensure you mention all the ticket details and other information about the person who requires special Assistance. Draft an email, attach all required documents to request Assistance, and send it to specialservice@dlh.de. Lufthansa will get through all the details and send you a confirmation email.
How Can I Chat for Lufthansa Special Assistance?
You can Chat for Lufthansa Special assistance by visiting their website or app, which is available 24/7. While conveying your query or request for Assistance, convey your message clearly for better understanding.
What is airport special assistance?
Lufthansa offers a comprehensive range of special assistance services at airports to take care of the diverse needs of their passengers. The Airline is aware of the issues and attempts to remove any barriers that could prevent your trip from the fuzzed mind. Lufthansa Airline special assistance refers to the specific Assistance provided to travelers with disability, illness, or any condition for special attention.
How do I get wheelchair assistance at the airport?
To secure a wheelchair assistance at the airport, follow the steps below:
- With the help of Lufthansa’s special assistance phone number in the “Health and Accessibility” section of the help menu.
- Go to the official Lufthansa website and fill out a wheelchair assistance request form or use the available email service.
- Search for the special service option through the mobile app, select the required service, and submit the request.
- If you book the ticket through a travel agent, ask them to confirm wheelchair assistance at the airport.
Who can get special Assistance at the airport?
Lufthansa is committed to making air travel accessible and comfortable for all passengers. However, Lufthansa special assistance service is available for infants, unaccompanied minors, senior citizens, disabled passengers, pregnant women, medical concerns, visually impaired passengers, hard of hearing, or persons with any other type of disability.
The travelers mentioned above can get an advantage from the special assistance service, priority boarding, and simplified airport navigation.
How do I request a special meal on Lufthansa?
You can book a special meal for your Lufthansa flight by following the below-mentioned steps:
- Visit the official website or app of Lufthansa Airlines.
- Head to the “My Trips” section and click on the “Manage booking option.”
- Fill out the login credentials to access your account.
- Go to the “Bookings” section and open the recent reservations.
- Finally, select the service section and add the meal items you want for your upcoming trip.
Conclusion
Lufthansa has years of experience providing special Assistance and has developed a strong reputation for its commitment to passenger service. Lufthansa’s staff members are well-trained to provide professional and caring Assistance.
With Lufthansa’s special assistance service, you will never experience a stone in the head. If you need special Assistance when traveling with Lufthansa, don’t hesitate to request it. Lufthansa is committed to ensuring that all passengers can travel safely and comfortably, regardless of their needs.
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Faqs
You can reach Lufthansa Special assistance via phone at 1800-645-3880.
You can request Assistance on Lufthansa via Warriors ways such as online (i.e., official website or app), via call with a customer service member, and also at your nearest airport.
Lustansa’s 24-hour rule allows the passenger to cancel or modify their flight booking within 24 hours of reservation without any additional charges.
Certainly, You can select a special assistance service for connecting flights. You need to select the service for each leg of the journey.
Yes, there will be extra charges applicable according to your service requirements. Although, Lufthansa provides some special assistance for free as well.
You can contact the Lufthansa chat assistant by visiting their website or app, which is available 24/7.